Our Candle Guarantee

We stand behind every candle we make. If something's off with the way yours burns, we want to know, and we want to make it right.

If there's a burn issue

Tunneling, a wick that won't stay lit, or anything else that doesn't seem right once you've lit it: email us at info@verthandibotanical.com within 30 days of delivery or purchase. Include a photo and your order number. We'll send a replacement. If you bought your candle from a shop that carries us, tell us which shop instead of an order number, and we'll take care of it. If your scent has been discontinued, you can choose a different scent or store credit.

If it arrives damaged

Email us within 48 hours of delivery with a photo of the damage and your order number, and we'll send a replacement.

Changed your mind?

Bought from us? Unburned candles can be returned within 14 days under our Returns & Exchanges policy. Bought from a shop that carries us? Returns and exchanges for preference go through that shop. If there's anything wrong with the candle itself, come straight to us.

The first burn matters most

Most burn issues come down to the first light. Trim the wick before you light it: about an eighth of an inch for wood wicks, or about a quarter inch for cotton wicks. Then let that first burn run until the melt pool reaches the edge of the jar. Stopping early leaves a ring of hardened wax that never melts on later burns, and the candle tunnels from then on.

When to stop

Stop burning when about half an inch of wax is left in the jar. If your candle came in one of our 3-inch concrete jars, clean it out and it's ready for a refill.