R E F U N D S  +  E X C H A N G E S 

If you have any problems with your order (not received, not what you were expecting, etc. ) please contact us so that we can make it right. We truly want to satisfy our customers and will always try our hardest to resolve any situations that occur.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).

Damages: If you receive a damaged item, contact us immediately at info@verthandibotanical.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at info@verthandibotanical.com at any time if you are unhappy with your order. Due to the organic nature of the products, we can not accept returns. In most cases, refunds are processed as store credit or exchange due to the nature of our products. However, in rare cases, we may accommodate refunds if the issue is due to an allergic reaction or damage/defect. In order to receive store credit/refund, please reach out to us within 30 days of purchase.

If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required.

Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we can arrange redelivery however, the buyer will cover the cost of shipping. We do not offer refunds for unclaimed packages. 

Verthandi Botanical is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Verthandi Botanical.